ALL YOU NEED TO KNOW

Welcome to the Serena IB FAQ page! We’ve gathered answers to our most common questions to help make your shopping experience smooth and enjoyable.

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FAQs

FREQUENTLY ASKED

What materials are used in Serena IB jewelry?

Serena IB jewelry is crafted using high-quality, gold-plated materials, freshwater pearls, acrylic pearls, and selected designs include touches of zircon and Swarovski crystals for added elegance.

How can I place an order?

All orders are placed directly through our online store. Simply browse our collections, add your favorite pieces to your cart, and follow the checkout process to complete your purchase.

Do you offer shipping?

Yes, we offer worldwide shipping! Shipping is free for orders above $200 within Lebanon and $400 for international orders.

What is the return and exchange policy?

We do not offer returns or refunds, but exchanges are available within 2 days of receiving your order. Please reach out to us with your order details if you need assistance with an exchange.

How long does it take to receive my order?

Shipping times vary based on your location. Orders within Lebanon typically arrive within 5-10 business days, while international orders can take between 7-14 business days.

Is Serena IB jewelry hypoallergenic?

Our pieces are made with high-quality materials that are generally well-tolerated by most skin types. However, we recommend avoiding direct contact with water, perfume, and other chemicals to preserve the quality of the jewelry.

Where is Serena IB Official located?

Serena IB Official operates exclusively online, with an atelier located in Beirut, Lebanon.

How can I care for my jewelry?

To maintain your jewelry’s shine, we recommend keeping it away from moisture, lotions, and perfumes. Store each piece in a dry, cool place, ideally in the provided jewelry box.

How do I join the Serena IB Jewelry Club?

We’re excited to invite you to our jewelry club, where members enjoy exclusive previews, discounts, and more. Sign up on our website to stay updated on club membership openings and benefits.

Do you offer a warranty on your jewelry?

Yes, Serena IB provides a limited warranty on all pieces against manufacturing defects for a specified period after purchase. Please refer to our warranty policy on the website for full details.

Do you offer a repair service?

If your jewelry requires repairs, please contact us with the details, and we’ll evaluate the repair possibilities. We offer repairs for damages within our warranty policy, as well as select services outside of warranty for a fee.

Can I request a specific delivery date?

While we cannot guarantee a specific delivery date, we do our best to accommodate requests. For special occasions, please order early or contact us for assistance with timing.

  • Do you have a warranty?

    We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a one year warranty from the date of original purchase for defects or issues resulting from the workmanship of the jewelry.

  • Can I cancel or update my order?

    As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to our Customer Experience Team and we will do our best to support you.

  • Can I make a pre-order?

    For limited-edition or high-demand items, we occasionally offer pre-orders. Follow us on social media or subscribe to our newsletter for the latest updates on pre-order availability.

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